Award Maven

Shipping Information

Fast, reliable delivery for your awards and promotional products.

Standard Shipping

Fast Products: Many in-stock and fast-production products typically arrive within 2-6 business days.

Custom engraved awards and deal toys keep the production timelines shown below, so your delivery estimate stays accurate for the product you choose.

Shipping Charges: Shipping is charged separately from product pricing. We will quote or confirm the shipping cost based on the product, destination, packaging, and timing before the order is finalized.

Standard shipping is available to all 50 US states. Orders are generally shipped via UPS or FedEx Ground. We can ship on a customer's UPS or FedEx account in most cases.

Expedited Shipping

2-Day Air: Delivery within 2 business days after production Overnight: Delivery next business day after production

Rush production and expedited carrier delivery are available on many products for an additional charge. We'll confirm the options that fit your product, artwork, and destination before production begins.

Note: Expedited carrier delivery does not reduce production time unless rush production is also available for your item.

Production Times

Production times vary by product type:

  • Standard Awards: 7-10 business days
  • Custom Engraved Awards: 10-14 business days
  • Deal Toys & Custom Designs: 2-4 weeks
  • Promotional Products: 1-2 weeks

Production begins after artwork approval. Rush production is available on most items for an additional fee.

Order Tracking

Once your order ships, you'll receive an email with:

  • Tracking number
  • Carrier information
  • Estimated delivery date
  • Link to track your package

You can also check order status by contacting our team.

Split Shipments

For orders shipping to multiple locations, we offer:

  • Drop Shipping: Ship directly to multiple recipients
  • Bulk to Single Location: Ship entire order to one address
  • Hybrid: Some items to you, some direct to recipients

Drop shipments and batch shipments are quoted upon request. Contact us to coordinate addresses, packaging, shipping costs, and timelines for your shipment.

International Shipping

We can arrange international shipping in many cases, including shipment on a customer's UPS or FedEx account or another approved third-party shipping account.

International shipping charges and fees may apply, including customs duties, taxes, and brokerage fees. The recipient is responsible for destination-country charges unless otherwise agreed in writing.

International availability, carrier options, documentation requirements, costs, and delivery estimates must be confirmed for each order. Contact us with the destination and account details so we can confirm the available options.

Damaged or Lost Shipments

If your order arrives damaged or is lost in transit:

  1. Contact us within 48 hours of delivery (or expected delivery)
  2. Provide photos of any damage
  3. We'll work with the carrier to resolve the issue
  4. Replacement or refund will be issued as appropriate

All shipments are insured for the full order value.

Questions?

For shipping questions or to request a quote, contact us:

Email: [email protected] Phone: (480) 780-1879

Our team is available Monday-Friday, 9:00 AM-5:00 PM MST.